Hemel Hempstead (01442) 253465

Berkhamsted (01442) 870326

What to expect when you contact us

Image courtesy of David Castillo Dominici at FreeDigitalPhotos.net

If your first contact with us is following a death, we will ask you for some preliminary details, whereupon we may advise the removal of the deceased back to our private chapel as soon as is practical.

After the initial details have been established we will then meet with you to make the funeral arrangements; our staff will ensure that the funeral service is arranged to a standard that will meet your requirements. Remember that there are many elements to a funeral, all of which need to be brought together for the ceremony to be successful. We will work with you, and the relevant authorities, celebrants, clergy, etc. to make this happen. We advise, wherever possible that you make our staff your first point of contact so that we can bring all of these things together at a convenient date and time.

We will provide guidance at the initial contact on the procedure you should follow to register the death and fulfill all the legal requirements.

We understand that this may be an extremely traumatic time for you and your family, and we will make every effort to guide you through this in as sympathetic manner as possible.

Our staff are able to provide leaflets detailing procedures should you require them, or, click here for more information on registering a death in England and Wales.

If your contact with us is of a more general nature, for instance a query about funeral plans or memorials we will advise you on the best course of action. Your queries may be directed to us by email, phone, or in person. You do not need an appointment to visit our offices during normal office hours.

Click here to see how to contact us.

When you may want to contact us

You can contact us for emergency assistance 24 hours a day, 7 days a week. Emergency assistance includes:

  • When a death has occurred at home
  • When a death has occurred in a residential care home or a hospice
  • When a death has occurred in a private hospital
  • When a death has occurred somewhere else and the deceased needs to be removed into our care.

Routine enquiries should be directed to our offices during regular office hours, when our staff will have the necessary information and resources to hand to answer your questions. Examples of enquiries which we will be unable to advise you on correctly out of hours include:

  • A general enquiry about a funeral we are conducting
  • Information regarding pre-need funeral plans
  • When a death is expected or has just occurred in an NHS hospital
  • Memorial enquiries